Refund policy

Return Policy

Overview

At Summer Saddlery, we take pride in the quality of our handcrafted western saddles. We understand that purchasing a saddle online is a significant investment, and we want you to be completely satisfied with your purchase. However, due to the custom nature and size of our products, we have specific guidelines for returns.

Inspection Period

  • Upon receiving your saddle, you have 7 days to inspect it for any manufacturing defects or shipping damage
  • The saddle must remain unused, unaltered, and in its original packaging during this inspection period
  • Any issues must be documented with clear photographs and reported to our customer service team immediately

Return Eligibility Requirements

Returns will only be considered under the following circumstances:

  1. Manufacturing defects that affect functionality (documented with photos)
  2. Incorrect saddle size or specifications (if different from what was ordered)
  3. Shipping damage (must be noted at time of delivery)

Return Process

If your return request is approved:

  1. You must obtain a Return Authorization Number (RAN) from our customer service team
  2. The saddle must be securely packed in its original packaging
  3. You are responsible for return shipping costs and insurance
  4. We recommend using a trackable shipping service
  5. Return shipping address will be provided with your RAN

Non-Returnable Items

The following items are not eligible for return:

  • Saddles that have been used, mounted on a horse, or show any signs of wear
  • Custom-tooled saddles with personalized designs or modifications
  • Saddles without original packaging and documentation
  • Items purchased on clearance or marked as final sale
  • Any saddle returned without a valid RAN

Refund Options

For approved returns, you may choose one of the following options:

  1. Exchange for a different size (subject to availability)
  2. Store credit (less a 15% restocking fee)
  3. Refund to original payment method (less a 20% restocking fee and original shipping costs)

Please note that all refunds and exchanges may take up to 14 business days to process after we receive and inspect the returned item.

Damaged or Defective Items

If you receive a damaged or defective saddle:

  1. Take photos of the damage and the packaging
  2. Contact us within 48 hours of delivery
  3. We will work with you to resolve the issue, which may include repair, replacement, or refund

Questions?

If you have any questions about our return policy, please contact our customer service team before placing your order.